Terms and Conditions of Use for Hedger Pro

1. Level Software Limited of Clawthorpe Hall Business Centre, Burton In Kendal, Carnforth, England, LA6 1NU (Company No. 08059696) licenses you to use the following:

1.1. To view data from our servers (Data)

1.2. The related online documentation (Documentation)

1.3. You must be 18 or over to accept these terms

2. Introduction
Hedger Pro provides a cloud-based betting software solution for its members, which may include access to supplementary content provided at no additional cost.

3. Betfair Account Security
Hedger Pro will never request your Betfair account login credentials. Please be aware of phishing attempts and never share this information with anyone claiming to be associated with Hedger Pro.

4. Disclaimer of Liability for Financial Losses
You acknowledge and agree that any financial losses incurred while using Hedger Pro for betting activities are solely your responsibility. Hedger Pro and its owners shall not be held liable for any such losses. We are not liable for losses because of gambling.

5. Service Availability and Technical Issues
Hedger Pro relies on external technical infrastructure, which may be subject to occasional disruptions or failures beyond our direct control. While we will make commercially reasonable efforts to restore normal service as promptly as possible and will endeavour to keep members informed of any significant downtime, you acknowledge that temporary interruptions may occur. By agreeing to these terms, you accept that such occasional downtime is a potential aspect of the service.

6. Limitation of Liability for Technical Errors
In the event of technical difficulties with Hedger Pro that may inadvertently lead to financial losses, Hedger Pro shall not be held liable for such losses. We will, however, use reasonable efforts to identify and rectify any system errors within a reasonable timeframe. The items covered by this agreement are provided on an "as is" and "as available" basis. Level Software Limited makes no representations or warranties of any kind, express or implied, as to the operation of the items covered by this agreement, or the information, content or materials included. You expressly agree that your use is at your sole risk. We are not liable for business losses.

7. User Responsibility for Betting Activities
You retain full control over your betting activities conducted through Hedger Pro, including the amounts wagered. Hedger Pro does not impose limits on the stake amounts within the software; however, you acknowledge that Betfair may have its own betting limits. Any queries regarding Betfair account limits should be directed to Betfair.

8. Staking Strategies
Hedger Pro's functionality is not designed to facilitate loss recovery betting strategies such as progressive staking or ratcheting. Any losses resulting from the manual adjustment of staking by a member are solely their responsibility.

9. Account Suspension or Termination for Misconduct
While we aim to resolve any member issues through communication, Hedger Pro reserves the right to suspend or terminate an account, without refund, in the event of abusive, threatening, or otherwise inappropriate communication or behaviour. In such cases, access to the website and software will be revoked, and further correspondence may cease. We may end your rights to use the items covered by this agreement at any time by contacting you if there has been a breach of these terms. It is at Level Software's liberty in the event you breach terms to give you an opportunity to correct your breach if what you have done can be put right. If we end your rights to use the items covered by this agreement: You must stop all activities authorised by these terms.

10. Prohibition of Harassment
Any form of harassment towards Hedger Pro staff or other members will result in immediate account termination without refund, and future correspondence will be blocked.

11. No Refund Policy
Due to the nature of our digital services and the immediate access provided to our software and any associated downloadable content, Hedger Pro operates a strict no refund policy once access has been granted. By subscribing to Hedger Pro, you acknowledge and agree to this policy, except where statutory rights under applicable UK law may apply. This policy is in place to protect our intellectual property and allows us to focus on enhancing our services for all members.

12. Acceptance of Terms
By proceeding with the subscription process and selecting the checkbox to confirm you have read these terms and conditions, you acknowledge that you have understood and agree to be bound by them. This constitutes a legally binding agreement between you and Hedger Pro.

13. Membership Cancellation
You may join or cancel your membership at any time through the Account Management section of your Hedger Pro dashboard. To ensure the timely cessation of future payments, you are solely responsible for managing your subscription through the provided interface. Requests for cancellation via email may not be processed. Please note that the no refund policy applies to both initial subscriptions and recurring payments once processed.

14. Privacy
Under data protection legislation, we are required to provide you with specific information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided at https://www.hedgerpro.co.uk/privacy and it is important that you read that information.

15. Charges and Payment
You shall pay the subscription fees to access the items covered by this agreement as detailed at the point of applying for access. You shall provide valid, up-to-date and complete credit or debit card details and any other relevant valid, up-to-date and complete contact and billing details and, you hereby authorise us to bill such credit or debit card on the date the Subscription Fees are payable. If we have not received payment within [5 days] after the due date, and without prejudice to any other rights and remedies we may, without liability to you, disable your password, account and access to all or part of the items covered by this agreement and we shall be under no obligation to provide any or all of the items covered by this agreement while the Subscription Fees remain unpaid. You waive, to the extent permitted by law, all claims relating to Subscription Fees unless claimed within [30] days of the date of the relevant period. Any rights you may have against your credit or debit card issuer, if relevant, shall not be affected.

16. Intellectual Property Rights
All intellectual property rights in the items covered by this agreement throughout the world belong to us (or our licensors) and the rights are licensed (not sold) to you. You have no intellectual property rights in, or to, the items covered by this agreement other than the right to use them in accordance with these terms. You agree that you will:

16.1. not rent, lease, sub-license, loan, provide, or otherwise make available, the items covered by this agreement in any form, in whole or in part to any person without prior written consent from us.

16.2. not copy the items covered by this agreement except as part of the normal use or where it is necessary for the purpose of back-up or operational security; and

16.3. not translate, merge, adapt, vary, alter or modify, the whole or any part of the items covered by this agreement nor permit any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the items covered by this agreement on devices as permitted in these terms.

17. The items covered by this agreement are provided for general information and entertainment purposes only. It shall be your sole decision if you decide to rely on the information you receive. We obtain information and data from third party providers and although we make reasonable efforts to ensure this information is accurate, we cannot be held responsible if that information or data is incorrect and/or misleading which affects the information provided. Check that the items covered by this agreement are suitable for you as they have not been developed to meet your individual requirements. Please check that the facilities and functions meet your requirements.

18. Support inc. Complaints
If you want to learn more about the Service or have any problems using them, please look at our support resources. If with to log a complaint, please email nigel@hedgerpro.co.uk or ryan@hedgerpro.co.uk

19. Personal use
We are giving you personally the right to use the items covered by this agreement as set out above. You may not transfer the rights to these items to someone else, whether for money, for anything else or for free and we do not accept any liability from anyone else.

20. T&C Updates
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will give you at least [30] days' notice of any change by sending you an email with details of the change or notifying you of a change when you next start the App. You will not be required to respond to the changes but are required to adhere to them from the date specified within the update.

21. Updates and Changes to the Service
From time to time we may automatically update the items covered by this agreement to improve performance, enhance functionality, reflect changes to the operating system or address security issues.

22. We are not responsible for linked websites
The items covered by this agreement may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

23. Acceptable use
You must:

23.1. not use the items covered by this agreement in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the items covered by this agreement or any operating system.

23.2. not infringe our intellectual property rights or those of any third party in relation to your use of the items covered by this agreement (to the extent that such use is not licensed by these terms);

23.3. not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the items covered by this agreement.

23.4. not use the items covered by this agreement in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

23.5. not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

24. Transfer of Agreement
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

25. Other Terms
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

26. Governing Law
These terms are governed by English law, and you can bring legal proceedings in respect of the App and/or Services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the App and/or Services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the App and/or Services in either the Northern Irish or the English courts.

27. Acknowledgement and Contact Information
By proceeding to use Hedger Pro, you confirm that you have read, understood, and agree to these terms and conditions. Should you have any queries, please contact us at nigel@hedgerpro.co.uk or ryan@hedgerpro.co.uk.

Last updated: April 2025